Parent Responsibilities

As part of your child's therapy team, some of your responsibilities as the parent include the following:

Rescheduling appointments:

For cancellations or re-scheduling of an appointment, please contact Reception at 250-371-4100 x 0. Be sure to leave a message if you are calling outside of business hours. If it is necessary for our staff to cancel, you will be notified as early as possible.

Missed Appointments: 

Please remember – it is your responsibility to phone the centre to reschedule if you are unable to attend an appointment for any reason. If two appointments are missed without a cancellation call, we will assume you are no longer interested in receiving service. This may result in your child being discharged from our program(s) and a new referral will be necessary to resume services.

Illness: 

It is very important that you cancel appointments scheduled either at your home or our center if your child or any family members within the home are sick. This is for the protection of your child, as well as for the other children we serve and our staff. If our staff feels that your child is not well during a visit, they may suggest rescheduling your appointment. Similarly, if our staff are ill they will cancel the appointment and phone to re-schedule upon their return to work.

Symptoms that are a concern are:

• Fever
• Fatigue or body ache
• Vomiting
• Diarrhea
• Discoloured nasal mucous or discharge
• Persistent cough
• Contact or exposure with COVID-19 and showing any signs of symptoms  

Remember that before we reschedule, your child must be symptom free for at least 24 hours. Parents are encouraged to report any contagious diseases to our centre staff or Executive Director for the safety of all children, families and our staff. Our policies are based on the regulations of the Interior Health Authority for the safety and well being of all.

Safety:

The healthy and safety of our staff and your child is very important while we are providing services. Our staff will commit to using only safe practices when working with your child, and we require you to also agree to the following terms when your child is receiving services, especially inside your home:

• Contain all pets by keeping them in a separate room during the visit
• Refrain from any form of smoking for at least 1 hour prior to the visit
• Ensure that your walkway is clear
• Provide a clean uncluttered place to work with your child
• Keep any firearms in a locked storage space
• Notify our staff if there are any risks related to their physical safety (ie: violence, aggression, restraining orders, etc.)
• Notify our staff if there is limited, or no, cell service in your area