Parent Feedback

Giving Feedback

We strive to ensure that our services meet the individual needs of your family. We welcome all feedback about your experiences with us so that we can better serve you. If you have some positive comments to make about our services, or if you are not satisfied with any service that you have received through our center, we encourage you to do one or more of the following:

Submit your feedback online via the Submit your Feedback Online link below
Discuss your feedback or concerns with the staff member involved
Call the centre to speak to the Department Manager
Call the centre to speak to our Executive Director, Mary-Ellen Milutinovic. At anytime, you are welcome to contact her directly through e -mail as well at mmilutinovic@ctfrc.com

All issues or concerns will be addressed as soon as possible. Our best efforts will be made to resolve all complaints quickly and to your satisfaction.

Submit Feedback Online!

We at the Children's Therapy and Family Resource Centre welcome any input regarding our services.

Important Information about Feedback

As a client or participant involved with our services, you have the right to make a formal complaint or compliment and to have that comment responded to in a fair, timely and considerate manner.
All comments will remain confidential and anonymous. If you wish a response to your comment, please provide contact information in the area(s) provided below.
This form is provided for your convenience only, as all comments will be given due consideration.

* Please indicate the program/service/staff member you would like to give feedback about:

* Please write down your feedback in your own words:

* What is the best way to contact you? Telephone
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If Other please indicate:

Your Contact Information:

* Last Name

* First Name

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What people are saying about CTFRC

CTFRC Parent

We received physiotherapy for our daughter who was being considered for a helmet for plagiocephaly. From our first appointment to our last, we received wonderful care. The staff at CTFRC were always very friendly, welcoming, and had a great spirit. The Physiotherapist was very kind, gentle and provided us with so much knowledge!

The outlet to have a professional available for help and advice and direction was key in our success, along with the tips, tools and education I received. They are so great at checking in and making sure I know there are supports, if necessary.

Having someone to talk me through the stages and calm my nerves about [my child's] development is what helped me the most. the sessions were always super informative and gave great advice on what to work on with [my child]. Just having the peace of mind that we were on the right track. I appreciate the service so much and I would recommend to any concerned parent!

Giving Feedback

Submit Feedback Online!

Important Information about Feedback

Your Contact Information:

Join us for a community or family workshop!

CTFRC provides a number of workshops to the community and families / caregivers. Two of our most popular workshops are included here. Click for more info or to register for an upcoming session!

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What people are saying about CTFRC

CTFRC Parent

CTFRC Parent

CTFRC Parent

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