We use cookies on this site to enhance your online experience. By continuing to use this site, you agree to accept cookies.
Download Welcome Letter Download Printable Form Version
Please Note: changes to a form get discarded if you navigate away or close your browser window while completing this online form.
Dear Parent / Guardian:
Your child is being referred to our centre, and we want to give you some idea of what to expect, and information about your rights and responsibilities related to our services.
Our services can involve different things, including:
Our goal is not only to help your child, but to teach you how to help your child.
We might provide services by telephone, virtually (videoconferencing), or in-person. In-person visits will usually occur at the centre, and visits to the home or other locations are occasionally possible.
If your child is in school or childcare, we can sometimes do the assessment there. However, it is very important that you are involved so we can work together with you.
Every child’s needs and development are different. Services are based on the priorities and goals that are set with you.
You are welcome at any time to give feedback about the services you are receiving. If you have a concern, we encourage you to speak to the person in question directly. If your concern has not been resolved, you can ask to speak to that person’s supervisor.
Information on your child and your family will not be released without the permission of the legal guardian. You have the right to revoke this consent at anytime.
All staff, volunteers and students at the CTFRC sign a Confidentiality Agreement when they are hired. Breaches of confidentiality are grounds for discipline by the Centre as well as by professional colleges or registering bodies.
The CTFRC team will explain any strategies or assessments they propose or recommend, including any potential risks. You have the right to refuse any service or intervention you believe is not in the best interests of your child or family. You also have the right to discontinue services at any time and request a referral elsewhere.
You have the right to express concerns, make complaints or offer compliments. A complaint will not result in the loss of services or any form of retaliation.
To provide safe, effective, coordinated services CTFRC staff may need to share information with your child’s other service providers. All information is considered strictly confidential. CTFRC reports are always sent to parent(s) and/or legal guardians. For Speech and Language services, your child’s name and date of birth may be shared with Public Health Speech and Language Program to avoid duplication of services.
Please tell us which agencies, service providers, or other support people are currently involved with your child, and whether we have your permission to share information with them about your child. This might include doctors, school or daycare, other health providers, community support people, foster parents, other relatives, etc.
As part of our services, we often use email and videoconferencing as tools for assessment, consultation and communication with families and other team members. We also provide appointment notifications via text and/or email. Please indicate below if you consent to these types of communication regarding your child:
As part of our service provision, we sometimes need to take pictures or videos as part of the child’s treatment. Any photos or videos will be stored in a secured location and will only be shared with team members who have been approved to receive information about your child, when sharing is deemed important to your child’s care.
For children in the Supported Child Development Program, CTFRC staff may be required to help with toileting needs for your child.
Our centre has different types of resources (therapy tools) that can be loaned to families if they are recommended for your child’s program. If you would like to borrow any materials, we need you to agree to the following terms by checking the box below:
The health and safety of our staff and your child is very important while we are providing services. Our staff will commit to using only safe practices when working with your child, and we require you to also agree to the following terms when your child is receiving services:
Please note: Only one guardian is required to sign in most circumstances.
Consent is valid until your child is discharged from services. It can be reviewed or changed at any time. Please let us know if your consent needs to change.
R.E.S.T. Workshop
We received physiotherapy for our daughter who was being considered for a helmet for plagiocephaly. From our first appointment to our last, we received wonderful care. The staff at CTFRC were always very friendly, welcoming, and had a great spirit. The Physiotherapist was very kind, gentle and provided us with so much knowledge!
The outlet to have a professional available for help and advice and direction was key in our success, along with the tips, tools and education I received. They are so great at checking in and making sure I know there are supports, if necessary.
Having someone to talk me through the stages and calm my nerves about [my child's] development is what helped me the most. the sessions were always super informative and gave great advice on what to work on with [my child]. Just having the peace of mind that we were on the right track. I appreciate the service so much and I would recommend to any concerned parent!