Parent Rights

CTFRC staff are required to ensure that clients and parents have been informed of their rights and responsibilities at the beginning of service and upon request.

Your Rights

a) The Right to Information You have the right to:

• Receive copies of all written reports by the CTFRC team about your child.
• See your child’s health record anytime by contacting the Centre (Please note: In keeping with the Freedom of Information and Protection of Privacy Act, the Centre does not make copies of reports originating from other agencies.)
• Have complete and unbiased information of assessment and service options.
• Ask questions and receive answers regarding your child’s assessment and any aspect of your child’s services.
• Receive information in a language that you understand.
• Information on community resources that may be suitable and available for your child and your family.

b) The Right to Confidentiality

Information on your child and your family will not be released without the permission of the legal guardian. You have the right to revoke this consent at anytime.

All staff, volunteers and students at the CTFRC sign a Confidentiality Agreement when they are hired. Breaches of confidentiality are grounds for discipline by the Centre as well as by professional colleges or registering bodies.

c) The Right to Refuse Services

The CTFRC team will explain any strategies or assessments they propose or recommend, including any potential risks. You have the right to refuse any service or intervention you believe is not in the best interests of your child or family. You also have the right to discontinue services at any time and request a referral elsewhere.

d) The Right to Provide Feedback

You have the right to express concerns, make complaints or offer compliments. A complaint will not result in the loss of services or any form of retaliation